FAQ

FAQ_Q1 # 1. My sector isn’t listed; how can I obtain a colour scheme?

FAQ_A1 # We have covered most sectors within the building industry where we provide colour schemes and advice. If you require a colour scheme for a building not listed, please contact us using the following methods: email duluxtrade.advice@akzonobel.com or phone 0333 222 70 70

FAQ_Q2 # 2. Your photography isn’t relevant to my building; will you add more?

FAQ_A2 # We will add more commercial photography to the site and continue to develop it.

FAQ_Q3 # 3. Can you come and visit my building and create a bespoke colour scheme for me?

FAQ_A3 # Dulux Trade Commercial Colour Services offers a bespoke colour and design service. Please contact your local Dulux Trade Representative for more details. If you don’t know who your representative is, please contact us using the following methods: email duluxtrade.advice@akzonobel.com or phone 0333 222 70 70

FAQ_Q4 # 4. I don't know what the code is for my core colour (flooring, furniture, factory finished items, logo, etc.). How do I find out?

FAQ_A4 # You can either browse the colour picker tool and choose a colour similar to your start colour or use the colour picker from one of our apps. Please visit Which App Are You to find out more.

FAQ_Q5 # 5. I have a reference code from another colour system (Pantone, NCS, British Standard, RAL, etc.). How do I find out the nearest Colour Palette reference?

FAQ_A5 # You can use the colour picker to choose a colour similar to your start colour or use the colour picker from one of our apps. Please visit Which App Are You to find out more.

FAQ_Q6 # 6. I want to use different products than those specified in your specification document. Will the colours still be available and will the scheme work?

FAQ_A6 # We have suggested a general specification for your colour scheme and many more products are available from Dulux Trade. These can be found on Dulux Trade Products

FAQ_Q7 # 7. Are your colour schemes compliant with the Colour and Contrast requirements of the Equality Act?

FAQ_A7 # The schemes in the Dulux Trade Colour Schemer are not designed with these requirements in mind. We suggest you visit Colour Contrast for more precise recommendations.

FAQ_Q8 # 8. Can you recommend a decorator or painting contractor for my project?

FAQ_A8 # Dulux Trade provides access to exclusive networks of both decorators and painting contractors. Please visit Dulux Select Decorators and Dulux Contract Partners to find the right professional for your project.

FAQ_Q9 # 9. Can I write my own product specification?

FAQ_A9 # For a quick reference guide or to build an in-depth specification for tender documentation, please visit Paint Specification Creator

FAQ_Q10 # 10. When will my printed colour schemes arrive?

FAQ_A10 # We aim to print out requested schemes within two working days of receipt. They will then be sent via first class post to your address. If you have not received them within five working days, please contact us using the following methods: email duluxtrade.advice@akzonobel.com or phone 0333 222 70 70

FAQ_Q11 # 11. Are the colours in your print accurate?

FAQ_A11 # Colours printed by AkzoNobel have been reproduced as accurately as the printing process will allow. Where paint colours are reproduced electronically, we have reproduced the colours as accurately as electronic media will allow. However, when colours are viewed on-screen, laminated, or printed by others, the colour representation may vary significantly and AkzoNobel can offer no guarantee as to its accuracy. Unfortunately we cannot guarantee an exact colour match, and the colours contained on this guide should not be relied on as such. Please ensure that you use a colour chip or test a small amount of mixed product on the actual surface to be painted before undertaking your decoration. This will give you a stronger indication of the appearance of the actual colour, which can be affected by the substrate and the texture of the surface, or by soft furnishings and the shape, size and lighting of the room.